维洛维洛生物保护区：智利私人雨林里的瀑布与树屋酒店

Pamela Espinoza

2026-01-01

We stayed at Huilo Huilo for three nights under the full program (breakfast, lunch, dinner, and one paid tour per night included), paying USD 2,000. We originally booked a Montaña Mágica room, but upon arrival it became immediately clear that the room was far too small and impractical for my husband, who is 1.88 metres tall. The low ceilings meant he was hitting his head after just a few steps inside the room. We raised this with reception and were advised that we could be moved to the Nothofagus Hotel, but that we would need to change rooms for the final night due to availability. We agreed to this solution. The first two nights in the new room were comfortable and met our expectations. Unfortunately, the last night completely undermined the experience. We were moved to a room on the top floor at the very end of the hotel. It was a sunny and warm day, and when we entered the room around 4:00 pm it was extremely hot. The ceiling clearly lacked insulation and had absorbed heat throughout the day. We were sweating immediately upon entering. The air conditioning was not working. When we contacted reception, maintenance advised that the staff member who could fix it was on his day off and offered us a fan. We declined, as a fan would not resolve the extreme heat. After waiting approximately two hours, the issue was eventually identified and the air conditioning was repaired. While the bedroom cooled down somewhat, the bathroom remained unbearably hot, making it impossible to cool down properly. After showering, we would start sweating again immediately due to the heat. At that point, I was feeling deeply disappointed, particularly given the very high price we paid for accommodation of such poor quality. To make matters worse, at 2:00 am we were woken by very loud party music. We called reception and were told it was a private event taking place at a venue directly in front of the hotel, within the Huilo Huilo Reserve. The noise continued until approximately 3:00 am. We were later informed it was a wedding. We found this extremely contradictory. The hotel strongly promotes disconnection, tranquillity, and immersion in nature, yet allows high-volume music in the middle of the night, significantly disturbing guests’ rest. No apology, compensation, or refund was offered for the disturbance or the issues experienced. Overall, the experience was very disappointing, especially given our high expectations and the premium price. In hindsight, we could have spent a third of the cost staying in a nearby Airbnb and still enjoyed the reserve by paying standard entrance fees and booking tours separately. To be clear, the Huilo Huilo Reserve itself is stunning. The tours, trekking, and natural surroundings are truly a dream. However, all of that can be enjoyed without staying at the hotel. Unfortunately, due to our experience, we would not return nor recommend staying at the hotel.

Philipp Stampfli

2025-04-15

A great little gem, highly underrated as it is not well known and not mentioned in the usual travel books! But such an amazing place with nice forest walks, so many beautiful waterfalls, a volcanic cave and a little museum. You could see the highlights in one day, but probably you can also spend 3 days there exploring more. There is a practical combo ticket for all sites, with that it is also reasonably priced. It seems they invested a lot in the path maintenance recently, as stairs, bridges and walkways look very safe.

Kathleen Berkley-Martin

2025-04-02

One of the most amazing places I’ve ever been in my life! This place is like literally walking into a storybook! Service was pure perfection. Activities were just divine. This is a once in a lifetime opportunity. Take it!!

francisca morales

2023-12-13

Beautiful place, just breathtaking. The service is great, the food from the restaurant very good. We stayed at the cabins.

INA MIRANDA

2021-09-21

A must see reserve!! Great hikes, impressive nature, and one of a kind hotels. Ferry tale type atmosphere.